evenito customer support team: Your success is our success
The customer success team assists you throughout the entire event life cycle with evenito.
Customer Support
Support when you need it
Customer Service
Combine your desired types of services
Your evenito customer success team
Customer success team
We are close to you
Our customer success team is based in Zurich und Hamburg. Thanks to our proximity, we can assist and support you personally or online.
Collaboration
We represent your voice
Through close collaboration we understand your needs and requirements. Thanks to this knowledge we are able to continuously improve and develop evenito.
Customer Support - just when you need it
97%
Customer satisfaction
400+
Knowledge articles
99.98%
SLA response time
Multiple channels
We are available for you
Our customer success team is happy to assist you with any questions or consulting. You can contact them via the support tool, by e-mail or phone.
Knowledge database & community
Access all of our knowledge anytime & anywhere
Our extensive knowledge database with step-by-step descriptions and process best practices is accessible to you at any time. Become part of our evenito community, exchange your insights and learn from other evenito power users.
Immediate response
We won't keep you waiting
Waiting a full working day for an answer? Not with us! Your questions and requests will be processed and answered in no time.
Customer Service - based on your individual needs
790+
Onboardings
100%
Personalised
77
NPS
Training
Get individual training for you and your team
To help you get the most out of the tool, each training is individually tailored to your needs and tool knowledge.
Implementation
Onboarding made easy
Your customer success manager accompanies you through the entire implementation journey. We analyze your company event processes together with you and help you cover them within our tool. This way nothing stands between you and your first successful event with evenito.
Whitelabeling
Build on your corporate identity and design
Together with you the customer success team helps you creating individualized event templates. A full white-labeling will give your company a consistent corporate design.
Event process consulting
Simplify your event processes
Our event specialists consult you on complex event processes and help you to develop the right evenito setup.
On-site support
Stay focused on the essentials
Avoid unnecessary moments of stress at the event day. Count on our professional on-site support and fully dedicate yourself on delivering a lasting event experience.
Tutorial videos
Become an evenito super user
Expand your knowledge with online learning videos or software specific coffee breaks and become an evenito professional.
See what our customers think
Webinar
In free webinars we share our expertise, give you insights and show you how you can work evenito even more efficiently.