evenito customer support team: Your success is our success

The customer success team assists you throughout the entire event life cycle with evenito.

Customer Support

Support when you need it

TO THE SUPPORT
Customer Service

Combine your desired types of services

TO THE SERVICES

Your evenito customer success team

Customer success team

We are close to you

Our customer success team is based in Zurich und Hamburg. Thanks to our proximity, we can assist and support you personally or online.

Collaboration

We represent your voice

Through close collaboration we understand your needs and requirements. Thanks to this knowledge we are able to continuously improve and develop evenito.

Customer Support - just when you need it

97%
Customer satisfaction
400+
Knowledge articles
99.98%
SLA response time
Multiple channels

We are available for you

Our customer success team is happy to assist you with any questions or consulting. You can contact them via the support tool, by e-mail or phone.

Knowledge database & community

Access all of our knowledge anytime & anywhere

Our extensive knowledge database with step-by-step descriptions and process best practices is accessible to you at any time. Become part of our evenito community, exchange your insights and learn from other evenito power users.

Immediate response

We won't keep you waiting

Waiting a full working day for an answer? Not with us! Your questions and requests will be processed and answered in no time.

Customer Service - based on your individual needs

790+
Onboardings
100%
Personalised
77
NPS
Training

Get individual training for you and your team

To help you get the most out of the tool, each training is individually tailored to your needs and tool knowledge.

Implementation

Onboarding made easy

Your customer success manager accompanies you through the entire implementation journey. We analyze your company event processes together with you and help you cover them within our tool. This way nothing stands between you and your first successful event with evenito.

Whitelabeling

Build on your corporate identity and design

Together with you the customer success team helps you creating individualized event templates. A full white-labeling will give your company a consistent corporate design.

Event process consulting

Simplify your event processes

Our event specialists consult you on complex event processes and help you to develop the right evenito setup.

On-site support

Stay focused on the essentials

Avoid unnecessary moments of stress at the event day. Count on our professional on-site support and fully dedicate yourself on delivering a lasting event experience.

Tutorial videos

Become an evenito super user

Expand your knowledge with online learning videos or software specific coffee breaks and become an evenito professional.

See what our customers think

"I love how evenito saves me time with all the guest management. It's very easy for me to analyze who appeared at my event. I also like the fact that I can introduce many personalized invitations as well as automated processes in just a few clicks."

Sam Bolliger
Head of Content

"Very easy to use, thanks to the tool the whole event organisation became very time efficient including email communication, website and even event feedback collection and statistics."

Anita Breudel
Event Marketing Manager

"Very professional, dynamic team that developed an intuitive and user-friendly tool. I highly recommend it."

Mattia Storni
Deputy COO

"Unbeatable, motivated and very helpful service! User friendly/easy handling, logical structure, with helpful templates."

Livia Zuberbühler
Eventmanager

"m4music Festival is receiving more than 1'000 professionals which are invited and administrated with Evenito. We have a complex structure considering the various sorts of participants, and get very dedicated support by the Evenito team. The festival has improved a lot when receiving the guests on the festival site, because check in is much easier than it used to be."

Philipp Schnyder
Festival Director

"A super cool tool that helps to handle your events and to have a great overview! The customer support team is very motivated, always friendly and reacts fast! You can reunite different aspects in one tool, so the management is facilitated. It is easy to use. There are some cool extra functions! Very helpful reading the statistics."

Alessandra Leo
Projectmanager PR & Communications

"I am happy to work with evenito. The tool is easy to use and the Support is just great. There are many advantages: The easy usability and that it saves you a lot of work. It makes the guest handling very easy. The RSVP is personalized (In the innovations as well as on the Event Website). Cool extra functions as the Live Photo Report."

Sara Brem-Hounder
Manager Head Office

"We have every year a big event. So last time we decided to do digital version for the invitation. The people were so happy because it was easy to sign in. The app was also easy and it worked wonderful."

Jennifer Schaller
Marketing Communication Manager
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