Frequently Asked Questions
General
Basically for all kinds of events - whether VIP customer event, highly complex hospitality events with paid tickets, webinar for your training or as a stream for an internal town hall event. Our software consists of different modules that can be activated as required. This makes it so flexible that you can use it in all areas of your company.
We offer three different standard packages, which you can upgrade at any time, depending on your planned annual usage. If the scope of these packages is not sufficient for your needs, we will be happy to provide you with a tailor-made offer that includes additional services.
Generally yes - however, the unused contingent of a selected package would expire.
Yes, please mention this to our team during your first meeting. We will then provide you with a test account.
Privacy
Yes, we are fully GDPR compliant.
Yes, we are ISO 27001 certified.
Our servers are located in an ISO 27001 certified data centre in Switzerland. However, the location of the data can vary depending on the customer's requirements.
Yes, the ISMS was implemented in January 2021. evenito is company-wide certified according to ISO 27001:2013 since March 2022.
Support
Yes, we offer comprehensive customer support. Our support team is available on weekdays from 8 a.m. to 6 p.m. CET.
Implementation takes place in several steps, including planning, set-up and training, during which you will be trained on the evenito tool by our customer success experts.
Implementation usually takes 2-4 weeks. This depends mainly on your availability.
Of course! Just get in touch with your personal customer success manager.
Yes, during onboarding you will be closely supervised by a contact person from our support team, who will also be available to you afterwards during operation. As an Enterprise customer, you will also have access to your personal Account Manager after implementation.
Standard support is provided via e-mail (help@evenito.com), which is usually the fastest way to reach our team. A hotline is also available for enterprise customers.
If you need live support during your event, you can book this with us in advance.
Typically, we need support from your event manager. In addition, your IT department should be involved for a short time for domain verification - as well as your graphics department for visual support.
This depends largely on your first event. We will discuss the next steps of implementation with you in our initial kick-off meeting and clarify initial questions. This meeting is scheduled to last around 15 minutes. Our sales team is also available to answer any questions you may have about implementation in advance.
Functionalities
Yes. The easiest way to upload your contacts is via Excel and only takes 2 clicks!
Yes, you can export a variety of data including subscriber lists, email delivery statistics and subscriber behaviour.
evenito is API-first. This means that every data point in evenito can be retrieved, edited and uploaded via an interface. There are already various integrations with a wide range of tools (CRMs, analytics, etc.).
Yes, our customers can either do the integration themselves or we can help them with either consultancy or implementation.
We have a web-based web application for virtual events. This means that there is no need to download an app. We call it 'evenito Connect' and it can host up to 40,000 visitors at the same time. However, we do have a check-in app that allows you to check in your guests at lightning speed.
Yes, you can enter your e-mail address as the sender.
Yes, we have check-in apps for both iOS and Android that help you to ensure a smooth check-in process for your guests.
All you need is a smartphone or tablet, no additional hardware.
Yes, we offer the necessary software for the badge printing process and work together with partners for the hardware.
With evenito you can create events in the following languages: German, English, Spanish, Italian, French and Dutch. Multilingual events are also possible!
